Frequently Asked Questions

Yes, Mekong Betting holds a gaming license issued by the Curaçao Gaming Control Board. The license number is displayed in the footer of our site, and we are required to comply with the board’s regulations on fair play, anti‑money laundering, and responsible gaming. Independent third‑party auditors regularly test our odds generation and betting settlement to ensure transparency.

The minimum deposit is $5 for most payment methods. We accept Visa, Mastercard, Skrill, Neteller, ecoPayz, and direct bank transfer. Crypto deposits (BTC, ETH, USDT) have no upper limit and usually process within minutes. Withdrawals to e‑wallets are processed within 24 hours; card and bank transfers take 3–5 business days.

We offer match‑winner (1X2), over/under goals, both teams to score, Asian handicaps, correct score, and a range of prop bets such as first goalscorer and total goals. Odds are presented in decimal, fractional, and American formats; you can switch the display in your account settings. Live (in‑play) betting is available for all World Cup fixtures, with odds updating in real time as the match progresses.

Yes, the welcome bonus is subject to a 35× rollover on the bonus amount only. You have 30 days from the date you claim the bonus to meet the rollover. If you request a withdrawal before meeting the requirement, the bonus and any associated winnings will be forfeited. Contributions vary: slots count 100%, while table games and live casino count 10%.

You can set daily, weekly, or monthly deposit and loss limits in the 'Responsible Gaming' section of your account. If you need a break, self‑exclude for anywhere from 24 hours to permanent closure; during this period you will be unable to log in and all promotions will stop. To activate limits or self‑exclusion, go to Settings > Responsible Gaming, or contact our support team. We also provide links to external resources such as GamCare and BeGambleAware.

If a match is postponed for any reason, all bets on that fixture are void and the stake is returned to your account. The voiding is processed automatically within a few hours of the official announcement. If the match is rescheduled within the tournament schedule, new markets will be opened for the revised date. For bets placed on outright tournament markets, a postponed match does not affect the market unless the tournament itself is cancelled.